A. It is simple. Click on 'Sign Up' icon at the top of our website, answer a few questions, verify your email or phone number, complete your profile and that's it. As a registered user, you will have access to all the features of our website except chat function.

A. While anyone can sign up to ShiaSpouse, our profile rating system, featuring Alim Reference and ID verification ensure that our members are credible. Our team works hard to ensure that only genuine profiles remain on the site. As a tip, look for star rating of a profile. The more number of stars, the higher the trust level of a user would be. If you suspect that a user is not genuine you can report it to our admin team at info@shiaspouse.org

A. ShiaSpouse website has been designed considering GDPR requirements and customer ease at the heart, we have ensured that the whole end to end user journey takes into account the required security measures, from the selection of our web development firm to our data storage. Please read our Privacy Policy and T&C’s for further details.

A. All users must be above the age of 18 to register. Users under the age of 18 won’t be able to register.

A. We understand that passwords get forgotten, so you have the option for forgotten password at the time of login.

A. Congratulations! You can login, go to My profile > Settings and delete your account. Please note that any existing subscriptions will be cancelled once the account has been deleted. You can also temporarily suspend your account by 'de-activating' your account instead of deleting it. De-activated account can be activated in 60 days without loss of your profile data. De-activated accounts do not appear in search results.

A. You can view your photo under My Profile > My Photo. If you recently uploaded your photo, it needs to be approved by our moderator. You will get a notification when your photo is approved. Your photo will be public when it is approved. Only registered members will see your photo. If you don’t want all members to see your photo, you can hide your photo and make it visible only to those who request and you approve their request.

A. Once your photo is verified, it will appear as your profile photo. You can hide your photo through My Profile menu. Private images will be visible to other users if you accept their request. We allow only registered users to send request to view your photo.

A. Every registered member of our website gets star rating based on completion and verification of his/her profile. The higher the number of stars, the more trust and verification level it will have. Members with more than 3 stars are likely to get more responses.

A. There are a number of factors which contribute towards star rating or verification status. You can increase number of stars by:

• Completing your profile (more than 90% fields completed = 1 star)
• Profile photo is selected after verification (1 star)
• Verify your mobile number (successful verification = 1 star)
• Alim Reference (successful verification = 1 star)
• ID verification (successful verification = 1 star)
• Purchase subscription (1 star)

A user can get maximum of five stars which show that his/her profile is fully trustworthy. We recommend you to have more than 3 stars to get more responses from potential Shia Spouse matches.

A. We do not share your contact or email with other users. Your contact number is required for phone verification which is an additional way of verifying our identity. You get a star (verification level) when you verify your phone.

A. You can verify your phone number by receiving a verification code from our website (under My Profile) and entering the code. Phone verification will add additional trust to your profile by increasing star rating. You can also complete this verification if mobile OTP is entered at the time of registration.

A. This is a unique feature of our website. You may provide name and contact details of a religious scholar (Alim) or Moulana to provide your reference. Our administrator will contact him/her to verify your identity and details. Upon successful verification, you get a Star on your profile which will increase trust level of your profile. It is an optional feature.

A. It is an optional feature to verify your identity and increase trust level of your profile. Upon successful verification of ID document, you get a Star on your profile. At ShiaSpouse, we take care of authenticity of our members to provide a quality service. This is one of several features to minimize registration of fake profiles.

A. You can upload a short video of your face stating that this video is for ShiaSpouse. It will be reviewed by the admin and if it matches with your profile picture, you get an extra star. This is another way of verifying your identity.