Q1. How Do I Sign Up?

A. It is simple. Click on 'Sign Up' icon at the top of our website, answer a few questions and verify your email or phone number and that's it. As a registered user, you will have access to all the features of our website except chat function.

Q.2 Are ShiaSpouse Members real and genuine people?

A. While anyone can sign up to ShiaSpouse, our profile rating system, featuring Alim Reference and ID verification ensure that our members are credible. Our team works hard to ensure that only genuine profiles remain on the site. As a tip, look for star rating of a profile. The more number of stars, the higher the trust level of a user would be. If you suspect that a user is not genuine you can report it to our admin team at [email protected].

Q3. Is Shia Spouse website safe and secure to use?

A. ShiaSpouse website has been designed considering GDPR requirements and customer ease at the heart, we have ensured that the whole end to end user journey takes into account the required security measures, from the selection of our web development firm to our data storage. Please read our Privacy Policy and T&C’s for further details.

 Q4. How old do I have to be to Sign Up?

A. All users must be above the age of 16 to register. Users under the age of 16 won’t be able to register.

 Q5. Can I change my Password?

A. We understand that passwords get forgotten, so you have the option for forgotten password at the time of login.

 Q6. I’ve found a Partner, how Do I Delete My Account Now?

A. Congratulations! You can login, go to My profile > Settings and delete your account. Please note that any existing subscriptions will be cancelled once the account has been deleted. You can also temporarily suspend your account by 'de-activating' your account instead of deleting it. De-activted account can be activated in 60 days without loss of your profile data. De-acticated accounts do not appear in search results.

Q7. I’ve uploaded my Photo but it is not appearing on my profile.

A. You can view your photo under My Profile > My Photo. If you recently uploaded your photo, it needs to be approved by our moderator. You will get a notification when your photo is approved. Your photo will be public when it is approved. Only registered members will see your photo. If you don’t want all members to see your photo, you can hide your photo and make it visibe to only those who request and you approve their request.

 Q8. How do I protect my photo so that it is not publicly visible.

A. Once your photo is verified, it will appear as your profile photo. You can hide your photo through My Profile menue. Private images will be visible to other users if you accept their request. We allow only registered users to send request to view your photo.

 Q9. What is Verification Status or Star Rating?

A. Every registered member of our website gets star rating based on completion and verification of his/her profile. The higher the number of stars, the more trust and verification level it will have. Members with more than 3 stars are likely to get more responses.

 Q10. How do I increase my Verification Status or Star Rating?

A. There are a number of factors which contribute towards star rating or verification status. You can increase number of stars by:

  • Completing your profile (more than 90% fields completed = 1 star)

  • Profile photo is selected after verification (1 star)

  • Verify your mobile number (successful verification = 1 star)

  • Alim Reference (successful verification = 1 star)

  • ID verification (successful verification = 1 star)

  • Purchase subscription (1 star)

A user can get maximum of five stars which show that his/her profile is fully trustworthy. We recommend you to have more than 3 stars to get more responses from potential Shia Spouse matches.

Q11. Why is my mobile or contact number required?

A. We do not share your contact or email with other users. Your contact number is required for phone verification which is an additional way of verifying our identity. You get a star (verification level) when you verify your phone.

Q12. How do I verify my mobile number?

A. You can verify your phone number by receiving a verification code from our website (under My Profile) and entering the code. Phone verification will add additional trust to your profile by increasing star rating. You can also complete this verification if mobile OTP is entered at the time of registration.

Q13. What is religious scholar (Alim) reference for?

A. This is a unique feature of our website. You may provide name and contact details of a religious scholar (Alim) or Moulana to provide your reference. Our administrator will contact him/her to verify your identity and details. Upon successful verification, you get a Star on your profile which will increase trust level of your profile. It is an optional feature.

Q14. Why do I need to provide ID documents?

A. It is an optional feature to verify your identity and increase trust level of your profile. Upon successful verification of ID document, you get a Star on your profile. At ShiaSpouse, we take care of authenticity of our members to provide a quality service. This is one of several features to minimize registration of fake profiles. 

Q15. I don't have an ID document, how do I verify my identity?

A. You can upload a short video of your face stating that this video is for ShiaSouse. It will be reviewed by the admin and if it matched with your profile picture, you get an extra star. This is another way of verifying your identitiy. 

Q16. What is video option for in my profile?

A. It is an optional feature. See Q15

Q17. What is criteria for approval of my Profile Photo?

A. At ShiaSpouse, we implement the following criteria to approve profile photos of our users. Photos which are deemed not following these criteria may be rejected by our administrators.

1- A genuine profile photo is uploaded
2- A person can only upload his/her own photo or has consent from the person whom profile is being created
3- Photos of children are not allowed
4- Photos showing nudity or vulgarity are not allowed
5- Photos showing face and body (appropriately dressed) will be approved
6- Photos of celebrities, animals, scenery, wallpapers, posters, movies etc. are not allowed
7- Shia Spouse Administrator may reject a photo which is deemed against Islamic dress code or showing private body parts off. It is advised to upload a moderate photo. 
8- You may crop your profile image to show part of your face etc. once a photo has been approved
9- Profile photo is visible to others. You can, at any time, set your photo to private to make it visible only to the persons you allow.
10- You can upload multiple photos to your profile.  

Q18. How do I use Promo Code for subscription?

A. You may get a Promo Code as we offer such discounts time to time. You can use this promo code to reduce basic subscription fee. Go to My Subscription and at the bottom there is option to apply your Promo Code.  

Q19. I have signed up but my account is not active?

A. Email verification or phone verification is required to complete sign up process. After you have submitted your details, enter the OTP code sent to you by email and text message. This verification is required to minimize fake accounts on our website. If you don't receive email, check you junk mails or spam folder. Otherwise, you can contact us for further assistance. 

Q20. How can users in Pakistan subscribe as PayPal is currently not available?

A. Please use JAZZ Cash transfer facility as detailed below:

Details of our account:
Name : Ali Abbas Shah
Contact Number : 03002614455

You can pick one of the following subscription plans:

Premium subscription:
PKR 3000 for 1 month
PKR 6000 for 3 months
PKR 9000 for 6 months

Basic Subscription:
PKR 2000 for 1 month
PKR 4000 for 3 months
PKR 6000 for 6 months

Important: When you have made Jazz cash deposit, please email following details to [email protected]:

(a) the sender mobile number
(b) the amount transferred 
(c) the subscription plan (select from above)
(d) the email address registered on our website


Q21. What is difference between Premium Subscription and Basic Subscription?

A. Premium Subscription allows unlimited messages to any profile. You can connect up to 500 profile each month. Basic subsciption allows up to 20 messages per month for each profile you connect with and you can connect with maximum 10 other profiles per month.

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